DOMESTIC DELIVERY OPTIONS

Courier Post (NZ Metro Delivery)

Rate: $7.00 Nationwide
Tracking: Yes

• North Island Metro Delivery 1-2 Days
• South Island Economy Delivery: 2-3 Days
• PO Boxes can be delivered to within New Zealand Only.
• *Flat Rate Domestic Delivery only available to New Zealand Residents.

Courier Post (NZ Rural Delivery)

Rate: $12.00 Nationwide Rural
Tracking: Yes

• Rural Delivery: 1-3 Days (Duration may vary with region)

Click & Collect (In store Collection)

Rate: FREE

• Collect your parcel in store at your preferred store location. 
• Pay online and secure the item.
• Redeem your pre-register event tickets with ease.
• Item usually available within 24 hours.

 

INTERNATIONAL DELIVERY OPTIONS

Please contact us in the contact form to get a quote to your destination.

NZ Post (NZ Post International Courier)

Rate: Pending
Tracking: Yes

Available Services:

• Coming Soon!

 

DISPATCH AND DELIVERY TIMES

Note that all the delivery dates and estimates are counted from the time your order leaves our premises. We aim to fulfil your order within 24 hours of receiving your order to ensure the most timely delivery of your purchases, but because we do not control all parts of the delivery chain we are unable to guarantee that your order will always reach you at the estimated time, and thus delivery to some parts of the world, on occasion, may experience slight delays. Deliveries to areas outside New Zealand may experience delays, as will deliveries during public holidays. 

Postal collections take place between 10:30am and 3pm Mondays to Fridays. 
Any Orders made outside these timeframes will be processed and dispatched the next business day.

 

HOW TO TRACK YOUR ORDER

When your order is dispatched you will receive an email with your order tracking information. 
Once you have received your tracking number you can use the following tracking tools:

Courier Post (Domestic Service) (Click Here)
New Zealand Post International Courier (Click Here)
United Postal Service (UPS) (Click Here)

 

CUSTOMS & TAXES

Individual countries have various laws for importation of goods and services, therefore it is your responsibility to check your country's legislation for any items prohibited by any law, regulation or statute of any country or state to, or through which the items may be shipped.

Vagabond Games & Collectables / Livewire Games will not accept any liability or make compensation payments for loss, damage, delayed delivery or parcels halted by customs. 

From time to time shipments are held by customs and subject to inspection fees – vagabond.co.nz / livewiregames.co.nz is not liable for these fees.

For any reason your International order is not allowed into your country and Customs returns it to us, then once we have received the parcel, we will refund your order - excluding the original shipping fee. 

The parcel must be back at our premises physically before your refund will be processed. 

Our Customer Services team will contact you when your order arrives back safely

Individual countries have various laws for importation of goods and services, therefore it is your responsibility to check your country's legislation for any items prohibited by any law, regulation or statute of any country or state to, or through which the items may be shipped.

Vagabond Games & Collectables / Livewire Games will not accept any liability or make compensation payments for loss, damage, delayed delivery or parcels halted by customs. 

From time to time shipments are held by customs and subject to inspection fees – vagabond.co.nz / livewiregames.co.nz is not liable for these fees.

For any reason your International order is not allowed into your country and Customs returns it to us, then once we have received the parcel, we will refund your order - excluding the original shipping fee. 

The parcel must be back at our premises physically before your refund will be processed. 

Our Customer Services team will contact you when your order arrives back safely.